TRANSFORM YOUR MOBILE AND OFFICE-BASED COMMUNICATIONS WITH A FEATURE-RICH HOSTED TELEPHONY – PROVIDING MARKET-LEADING CONTROLS, INSIGHTS AND ANALYTICS.

We turn the ISDN switch off from a problem to a solution with bespoke hosted telephony replacement options for your business.

HOSTED TELEPHONY – BENEFITS

ADVANCED CALL ANALYSIS AND INSIGHTS

From listening in on calls to full sentiment analysis and transcription, the tools, and solutions we can provide enable you to evolve your business hosted telephony to new levels and streamline your existing working practices.

INSIGHT BASED TOOLS AND CONTROLS

From advanced call routing and extension management to individual device and spend controls you now have the controls needed to minimise the risk of overspend or downtime by responding to developments in real-time.

TROUBLESHOOTING AND DIAGNOSTICS

We provide you with the tools you need to instantly troubleshoot any potential hosted telephony issues with deep-dive diagnostics that provide immediate insight into system performance.

NEXT-LEVEL CALL RECORDING

Compliant with all UK regulations and legislations – secure encrypted hosted telephony call recording and retention. Now available with automatic transcribe as well as sentiment analysis.

CALL FLOW

Get complete control over your call flow with bespoke options and possibilities all controlled through an insightful visual control interface. From time-of-day routing to interactive voice response mapping out your customers call journey has never been easier.

PORTING EXISTING NUMBERS

We ensure a seamless transition of existing phone numbers through porting which is controlled by the national porting authority. To find out more about what’s involved just speak to one of the hosted telephony team. We are here to help!

WORKING FROM HOME SHOULDN’T BE REMOTE!

With 2020 being the year that working from home became the new norm, hybrid home and office working has added a new communications dimension to contend with.

With the emergence of new innovative cloud-based communications systems, we give businesses the hosted telephony platform they need to empower themselves and their people, removing boundaries both new and old.

HOSTED TELEPHONY – GETTING FLEXIBLE

From luxury to a necessity, the ability to work from anywhere doesn’t have to limit your business and people.

Not sure how our solutions will work with your business, get in touch with one of our experts today to find out how the team at Black Sheep Utilities can help.